Refund & cancellation
Draft — last updated August 26, 2026. This policy is under legal review and may change before launch.
The success fee
Tracking bookings is free. We only charge the success fee — 25% of the recovered amount, or the lower rate on your membership — after the airline confirms your credit or refund. Because it is charged only on savings we actually secure, it is generally non-refundable. If we charge it in error, or the airline later reverses a confirmed credit, email hello@dipback.com and we'll make it right.
Memberships (Silver and Gold)
Silver and Gold are optional paid plans that lower your success fee. They are billed in advance for the term shown when you sign up and renew automatically at the standard price until you cancel. Any introductory discount applies to your first term only; renewals are at the regular price shown at checkout.
Cancelling a membership
You can cancel anytime from your account's billing settings, or by emailing hello@dipback.com. Cancelling stops the next renewal — you keep your membership benefits through the end of the term you have already paid for. We do not refund the unused part of a term, except where the law requires it.
Free plan
The free plan has nothing to cancel. You can remove your card or delete your account at any time, and we only ever charge the success fee on savings we recover.
Billing questions
If a charge looks wrong, contact us first at hello@dipback.com — we'll sort it out quickly, usually faster than a bank dispute.