Frequently asked questions

Major US airlines eliminated change fees on standard economy fares and above. When the price of your exact flight drops below what you paid, the ticket can be rebooked at the lower fare — same flight, same seat — and the airline issues the difference back as travel credit in your name. Dipback watches for those drops and handles the recovery.

At launch we are building for Delta, American, United, Alaska, and JetBlue — bookings made directly with the airline. Southwest is not enabled: its fare lineup and rules changed in 2026 and it reaches a lower fare differently, so we are still verifying it. We turn an airline on only once we have checked its current change and credit policy; the Supported airlines page shows live status.

No. Your flight, seat, and cabin stay exactly as booked. Only the ticket price is adjusted.

Usually airline credit (a voucher or travel credit in the traveler’s name). If the fare is refundable, or the booking is inside the US 24-hour free-cancellation window, a refund to your original card can be possible — we always pursue the best available option.

Basic Economy, Saver, and similar "light" fares don’t include free changes, so there’s no way to reprice them without airline fees eating the savings. Standard economy and above are eligible.

Nothing upfront. Tracking is free, and we charge a 25% success fee only when savings are actually secured. Your card is charged only after your credit is confirmed. Drops under $25 are ignored.

Not yet — award tickets are excluded at launch. Cash bookings only for now.

Not at launch. Only tickets booked directly with the airline are supported, because third-party bookings can’t be repriced the same way.

Yes. If your fare keeps dropping after a successful claim, we keep monitoring against the new effective price and can file again.

From your forwarded confirmation we use the booking reference and passenger name — the same details you’d use on the airline’s website. Every detected drop is verified by a human before anything is filed, and we never make changes that would alter your trip.

Card details are held by Stripe, our payment processor — Dipback never stores card numbers. You can remove your card or delete your account (and all your data) at any time.